BrainfireSupport
Most things in Brainfire are intentionally simple. If something feels stuck, start here or send us a note.
Contact us
For questions, purchase issues, or privacy requests, email brainfireapp@gmail.com. Please include your device type and a short description of what happened. You do not need to send the text of your thoughts.
Email supportCommon questions
How do I restore my subscription?
On the subscription screen, tap Restore purchases. If you can already open the app, go to Settings and use Restore purchases there. Use the same Apple Account that made the purchase.
How do I cancel or change my subscription?
Open Brainfire Settings and tap Manage subscription, or use your iPhone’s Settings → Apple Account → Subscriptions. Canceling stops future renewals; access normally continues through the paid period shown by Apple.
Where are my thoughts stored?
Your thought text is stored in the app’s database on your device. If iCloud is available, Brainfire can keep app data snapshots in your iCloud account. Your thought text is not sent to our billing service.
Can I bring my thoughts to a new iPhone?
Sign in to the same Apple Account and enable iCloud. On a fresh installation, Brainfire offers to restore the latest available snapshot before creating a new database. Use Restore purchases separately for subscription access.
Why is the microphone unavailable?
Brainfire asks for microphone and speech recognition permission when you use dictation. Speech recognition is requested on device; if your device or language does not support that mode, you can always type a thought instead.
Why did I stop receiving gentle reminders?
Check notification permission in iPhone Settings and the digest schedule in Brainfire Settings. Brainfire uses local notifications, so your device decides when they can appear.